Privacy Policy

1. Who We Are

2. What Data We Collect

• Full name
• Phone number
• Email address
• Vehicle registration number
• Vehicle make and model
• Accident details and circumstances
• Insurance information (if provided voluntarily)

3. How We Collect Your Data

• Contact and claim forms submitted on this website
• Phone calls to our business
• In-person visits to our workshop

4. Why We Collect Your Data

• To process non-fault insurance claims on your behalf
• To provide repair assessments and estimates
• To communicate with you about your vehicle repair
• To share with our claims partner for claim management and recovery purposes

5. Legal Basis for Processing

6. Who We Share Your Data With

• Our claims partner (for claim management and recovery from at-fault insurers)
• Insurance companies involved in your claim
• The at-fault party's third-party insurer
• Courtesy car providers (where applicable)

We do not sell your personal data to any third party.

7. How We Protect Your Data

• Data stored on secure servers with restricted access
• Encrypted transmission of data where applicable
• Access limited to staff who require it to perform their role
• Regular review of data handling practices

8. How Long We Keep Your Data

• Insurance and legal records: retained for 6 years in line with UK limitation periods
• Contact information for enquiries with no subsequent work: deleted after 2 years

9. Your Rights Under UK GDPR

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct any inaccurate data
• Right to erasure — request deletion of your data (subject to legal retention requirements)
• Right to withdraw consent — at any time, without affecting prior processing
• Right to complain — you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

10. Contact Us